Impact: HighAI agents across warehousing, transportation, stores and customer service2026-01-08· Manhattan Associates
Manhattan Associates makes its AI Agent Workforce commercially available
Manhattan Associates has made its AI Agent Workforce commercially available across supply chain and omnichannel operations. The portfolio covers workflows in warehousing, transportation, stores and customer service, extending AI from assistance toward coordinated operational execution.
The announcement signals that agentic capabilities are moving into production environments where recommendations and actions can affect inventory, fulfillment and customer outcomes.
The Dataleo angle
The key question is governance: which decisions agents may take, which require approval and how actions are audited across WMS, TMS and order-management workflows.