Human–AI teams need operating rules across planning and execution

Supply Chain Management Review examines how organisations should manage mixed human and AI teams across planning, procurement, manufacturing and logistics.

The useful unit of design is not the agent alone but the decision team. Each workflow needs explicit boundaries for recommendation, execution, review, escalation and rollback, together with measures that reflect the operating outcome rather than tool activity.

The principal failure mode is assigning agents tasks without changing human incentives, workload or accountability.